Preferred Homecare selects City Communications to help with transition
Preferred Homecare has been using CityCom, CityHosted, and CityCare for years, and they couldn’t be happier. Prior to turning to City Communications as their all-in-one telecom service, Preferred Homecare struggled to streamline their communications processes, keep information up to date and consolidate their phone lines, which were major problems considering it operates out of 65 locations. Chris Hall, a telecom engineer for Preferred Homecare, recently spoke about how City Communications solved all of their issues.
“They’re pretty much a complete package,” said Hall. “They do pretty much what we ask them to do – when we’ve got too many things going on, or when I just can’t handle the load, they pretty much take the load for me.”
City Communications helped Preferred Homecare consolidate communications and streamline their business.
Even though Preferred Homecare didn’t have any previous records, City Communications still worked tirelessly over the course of six months to help them gather all of the needed information from each of their sites. After Preferred Homecare placed all of their service requests through CityCare, they began to keep track of and store these records.
“The problem we always had was that we have multiple carriers and we were having a big problem trying to keep everything updated and keep it one central spot,” said Hall.
Hall also described how CityHosted has been a “savior” in helping Preferred Homecare consolidate its 40 branches into eight call centers – a project Hall expects to be completed by the end of 2016. For many years, each Preferred Homecare site used a different phone system, and some didn’t use any at all. Although Preferred Healthcare’s IT team had only two or three months to complete the consolidation project, Hall noted
“City just bent over backwards for us. We ported a bunch of numbers to them. We got temporary City phone lines [which were used at Preferred Homecare sites that had problems with their phone systems]. [CityHosted] sped up the process with some of the carriers. It was pretty awesome.”
Preferred Homecare’s employees have welcomed the consolidation process and working with City Communications saying it made everyone’s lives easier. Hall provided an example to support his point when he discussed some of the issues their Cottonwood location was having with their older phone systems. He noted the office was using an archaic system that lacked the features and functionality the office needed. Hall talked to CityHosted and, soon after, the company visited their office, plugged in the phone systems, and it was up and running in no time. The process was simple. If you’re looking to switch providers and upgrade your phone system, talk to CityHosted. CityHosted is a business-class hosted phone service that provides companies with a range of features that only they need. In fact, that was one of qualities that impressed Hall the most about working with them.
“City Communications always gives all of the options and they recommend the one that benefits the company the best. If you want to work with a reliable telecom partner, City Communications is the right choice.”
About Preferred HomecarePreferred Homecare | LifeCare Solutions offers a full range of infusion, nutrition, respiratory, and home medical equipment therapies and services across the West and Southwest. We are accredited by the Accreditation Commission for Health Care (ACHC). Meeting and exceeding each and every one of ACHC’s quality standards ensures our patients receive the highest level of quality products and services.