Scottsdale, Arizona, February 2019 – City Communications, a boutique telecommunications management firm with a nationwide client base, has hired leading contact center technology expert Darren Prine to lead its business outreach and consulting initiatives.
Prine brings with him a wealth of contact center experience. Well known as a cloud solutions expert, Prine has successfully sold cloud-based contact center solutions for three different companies. Operating from his home base in Southern California, he’s the current President of the Southwest Regional Chapter of the Society of Consumer Affairs Professionals (SOCAP), which hosts multiple customer-care events annually in four states. Prine has been listed multiple times in the Fonolo Top 10 Call Center Tweeters to Follow list, and has also been listed on International Customer Management Institute’s Top 50 Thought Leaders.
"In the past, I only represented one company and one solution,” Prine says about the move. “When you only represent one company, your solution to everyone's problem is the one you sell, not always the one that is best for the customer. With City Communications, I represent over 100 different providers. Now I can help companies source the best possible solution, whether for their contact-center technology, the underlying network, or of the other technologies that intertwine in the modern enterprise, without bias."
“We are thrilled to have Darren on our team,” says City founder and partner John Casas. “As cloud-based communications services and networking technologies evolve and expand, customers need a team working for them that can provide the most comprehensive set of option from the open market. As one of the leading subject matter experts in this area, Darren adds significant value to our client advocate practice.”
Prine joins a tenured team of industry veteran project managers, consultants, and communications-services leaders at City.
City Communications is a leading boutique telecommunications management firm that works with clients nationwide on a wide range of voice and data projects, selling and managing solutions from over 100 providers. Founded in 2001, City specializes in Contact Center as a Service (CCaaS), Avaya IP Office cloud migrations, Unified Communications as a Service (UCaaS), SD-WAN, and Wide Area Network planning, procurement, and management.
For more information about this press release, please contact Steve Medcroft at (602) 515-0320 or by email at firstname.lastname@example.org.
Money doesn’t grow on trees (unfortunately)
We are a technology solutions provider. The customers we work with present us with challenges, new projects, or pain they are having in their technology, and we get the fun or helping them find and execute a solution. It is challenging work but super-rewarding. However, working directly with customers is not the most-important driver for our business. Our real mission is to be a support system for other technology business-people.
Simply put, we help IT and telecom professionals create multiple streams of recurring, residual income for themselves through the sales of CityHosted, network carrier services, and cloud-deployed technologies of all kinds. We want to enable people to build stable, ever-growing, long-term income rather than the quick hits of one-time profit, spiffs, or commissions companies usually pay. Almost all of the services and products we have available payout profit or commissions on the monthly costs their customers pay for the services.
We believe strongly that we exist to help people build income stability, and freedom, so we built the City system to allow access to a robust portfolio of products and negotiate all our vendor agreements to get the best, longest-term payouts for our dealers. That access is gained by becoming a dealer for City. Our dealer program is a ready-made business model for independent technology professionals. A prospective dealer just needs to plug themself into our system and feed it opportunity to build their long-term residual income.
What kind of success can you model?
When we meet with people for the first time, one of the most common questions is “Can this work for me?” Building a technology-solutions/referral business is an excellent way for some technology professionals to build long-term residual income, but it is not a perfect for everyone. It has to align with your core business. It has to make sense. Below are a few types of technology professionals that are well-suited for the City model.
City Communications is based in Scottsdale, Arizona. We offer fully-managed Voice over IP telephone systems for business, carrier services, telecom management, and sales, installation and support for over a hundred cloud-based communications products and services. We offer a dealer program that allows technology professionals to create long-term residual income from the sales of all the products in our portfolio. Contact us for more information.
The City Communications Partner Portal is your main resource for product supportOur primary mission is to help you bring telecom services to your customers; to support you with a rich product portfolio and consultative sales assistance that helps you win customers and post-sales support that makes them stick with you. When you become a dealer or an agent, we do everything we can to support you, including giving you exclusive access to our Partner Page.
The Partner page is our main repository of product information and sales tools for our dealers and agents. It contains links to the people inside City that you need to know, access to the pricing and quoting tools you’ll need to put out proposals, and current, relevant product information on everything in our portfolio.
If you haven’t already, sign up for a password and log in to the partner page. Here’s what you’ll find there:
Staff Directory for instant access to your support team:
Even though you have a dedicated Channel Manager who is your primary contact with City, we understand that closing new business or keeping a customer happy sometimes means you need help right now. One way you can find that help is by using the Partner Page staff directory.
The City team consists of a dozen or so staffers, each dedicated to different areas of the business; sales, technical support, customer service, billing and accounting, etc. We are all technology veterans. Almost everyone of the team has worked 15 or more years for carriers, manufacturers, as telecom managers, or as independent technology specialists. Together, we account for over 250-years of experience in every aspect of technology – negotiating agreements, managing services, designing high-end contact centers, installing and running every kind of system from tiny key systems to carrier switches (and so on).
Located first in the Partner Page, the directory of City staff includes a brief paragraph about each person’s role within the company.
The tools you need to produce quotes and close sales:
As a dealer or agent, you have access to various quoting and margin calculators to help you price our City Hosted cloud-based phone system or SD-WAN. Rather than email you spreadsheets or ask you to manage separate links our Socket quoting tool, we provide access to all quoting and calculators in the Partner Page.
Product pages that are ready with information and guidance to help you make sales:The main function of the Partner Page is to serve as your central repository for all of the products in your City portfolio. As new products roll into the portfolio, we’ll add them here. As the suppliers revise and improve their products, we’ll update this page.
The main portfolio section displays a logo for each product by name. Click the link and you’ll be redirected to the product page for that portfolio item. Each portfolio page contains a written overview of the product, guidance on identifying the right kind of customer for that product, information on how to get sales help or post-sales support, and notes on the vendor(s) and commission payouts.
Additional information on the Partner Page:Besides the three main sections, the Partner Page also contains customer sales and training videos, email templates to help you market the products in our portfolio, and links to our latest blog articles.
As always, contact you Channel Manager with questions, help getting a login to the Partner Page, or sales support. Or feel free to reach out to any of us for any reason. You can access the Partner Page at this link.
Email me if there’s more you’d like to see in our Partner Page.
Windstream and City Communications moves an enterprise-class contact center to a CCaaS solution in the cloud for major energy services provider.
As one of the largest retail providers of electric, natural gas and home services in North America—with its parent company based in Europe—a major energy services provider processed approximately 1.3 million calls per month for sales and customer service. The Company views every call as an opportunity, either to win a new client, or provide great customer service, and has set a goal of rst call resolution as a top priority.
To deliver on its goal, it came to Windstream for an advanced contact center solution. A long-standing relationship and multiple successes deploying Windstream network services with City Communications secured the motivation to move forward.
Windstream just announced their top partners for 2016 and City Communications was ranked number two for 2016. City has consistently been a top partner of Windstream in large part to growing business within the UCaaS/CCaas, MPLS, and Contact Center segments. City also completed a number of large implementations with key customers such as Direct Energy, Empereon, and Preferred Homecare to round out the year.
City has worked closely with Windstream on a number of their initiatives such as UCaaS, CCaaS, SD WAN, MPLS, and fiber to bring complete voice and data solutions to businesses of all sizes across the country.
Part of the success is due to the fact that City believes offering their customers choices from a number of different carriers and allowing the customer to make the best choice for his or her business. To set up a free, no-cost consultation, click here.
Representatives from City Communications be at the IAUG (International Avaya User Group) conference in Orlando, FL June 5-9th, 2016. John Casas will be appearing on a panel representatives from Windstream and also Direct Energy to discuss leveraging CCaaS/UCaaS for Corporate Growth. City is currently working with a number companies interested in leveraging both of these options.
What is UCaaS (Unified Communications as a Service)?UCaaS is a delivery model where a variety of communications services and applications are delivered to the customer over an Internet connection by a third-party vendor.
What is CCaas (Contact Center as a Service)?CCaaS is a delivery model where a your communications services, applications, and equipment needed to run your contact center are provided by a third-party vendor typically over the Internet. It allows you to quickly open and grow your contact center while only paying for what you need, rather than incurring large capital expenses.
Schedule a Breakout SessionCity will also be available for breakout sessions following the presentation. Contact us to reserve some time or schedule a separate call to discuss your needs.
Visit Booth #355We will be at the Windstream booth #355 at the conference throughout the day on June 7th. Stop by or contact us.
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