CityCare Support

CityCare gives you exceptional support for all of your services from our veteran staff of telecom professionals for one low monthly price.

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Features

Stop wasting you and your staff’s time waiting on hold with carriers and chasing down issues. We do it all day, everyday so let us handle the dirty work.

  • All of your issues. All of your Carriers. All of your locations.

    Let us handle all of your telecom issues for your US-based locations such as: trouble tickets, billing issues, moves, adds, changes, and more. With just one call (…or click).

  • Track Your Issues.

    We log all of the issues handled along with time frame and resolution to help you better understand chronic issues and adjust accordingly.

  • Veteran Staff

    All our project managers have at least 7 years of telecom experience.

  • Call or Click

    Give us a call, shoot us an email, or submit your issue through the portal. However it gets to us, we’ll jump right on it.

Like what you see? Get started with CityCare today!

CityCare Pricing

Custom CityCare pricing is available for customers with unique support requirements. Please contact us to discuss your specific needs.

BASIC

$2

per location/month

+$10 monthly account fee

STANDARD

$10

per location/month

+$10 monthly account fee

CUSTOM

varies*

per month

account fee varies


Complete Inventory

All services, costs, expiration dates account numbers, circuit IDs, and phone numbers.


New Orders

Quote, order, and manage the installation of all new services.


MACs

Handle moves, adds, and changes for existing orders placed by City Communications.


Issue Logging

Log all reported trouble tickets, billing issues, outages, and more.


Technology Assessment

Review all services, contracts, issues, and upcoming projects annually.


Management

Handle moves, adds and changes for all services regardless of who ordered them.


Web Portal

Access your services and open tickets via web portal.


Bill Pay on Behalf

CityCare will make payments for certain services on your behalf.


Custom Services & Support

Additional services and support including after-hours, holiday, or other customized support functions.


Ready to get started?

About CityCare

CityCare is a telecom management service that coordinates and records your services and issues with all of your voice and data carriers.  Our one-stop portal keeps all contracts and invoicing current and one-click away.  We charge a low monthly fee for this service.

Maintaining an accurate inventory of critical information such as:  Account Numbers, Circuit IDs, IP Addresses, Phone Numbers, and Contract Expiration Dates results in faster resolution of issues, bottom-line savings by not over-paying for your services, and more time for your team to focus on core business functions.  The best way to ensure that your network inventory is complete and accurate is to allow our veteran staff of Citycare professionals provision and manage all of your carrier services.

Telecom lifecycle management is what we do. We work with the carriers on a daily basis and we can get tasks like procurement, provisioning, and ticket management done in the most efficient manner.  Our team monitors your expiring contracts to ensure that your company does not needlessly overpay for carrier services.

Other Services

CityCare will definitely help you free up some time to check out some of the other services that we would like to talk to you about.

CityCom

CityCom

We find the best pricing from over 60 carriers nationwide for all of your internet, voice, and networking needs. This service is FREE to use.

CityHosted Phones

CityHosted Phones

Hosted phone solutions for business that need the latest in flexibility, scalability and that run across your high-speed internet connections.

SD WAN

SD WAN

Easily connect your offices together and protect your business from downtime by bonding your connections using SD WAN.

UCaas/CCaaS

UCaas/CCaaS

Enterprise-level phone systems and call center solutions, managed by the carrier and delivered as an operating expense versus a capital investment.

Cameras

Cameras

Get better visibility into your business with business-class security cameras that run over your internet connection.

CityCare

CityCare

CityCare gives you exceptional support for all of your services from our veteran staff of telecom professionals for one low monthly price.

CityCare