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TELECOM MANAGEMENT

Let us handle it.

Exceptional support from our veteran staff of professionals for one low monthly price.
Schedule Free Consultation

Overview

Stop wasting you and your staff’s time waiting on hold with carriers and chasing down issues. We do it all day, everyday so let us handle the dirty work with our expert staff of Telecom Management professionals.
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All of your issues, carriers, and locations.
Let us handle all of your telecom issues for your US-based locations such as:  trouble tickets, billing issues, moves, adds, changes, and more. With just one call (…or click).

Track your issues
We log all of the issues handled along with time frame and resolution to help you better understand chronic issues and adjust accordingly.

Veteran staff
All our project managers have at least 7+ years of telecom experience.

Web Portal
Give us a call, shoot us an email, or submit your issue through the easy-to-use, web-based Telecom Management portal.
Save time and money by
                  having us handle your Telecom Management!
Get Started

Why CityCare Telecom Management?

CityCare is a telecom management service that coordinates and records your services and issues with all of your voice and data carriers.  Our one-stop portal keeps all contracts and invoicing current and one-click away.  We charge a low monthly fee for this service.
Maintaining an accurate inventory of critical information such as:  Account Numbers, Circuit IDs, IP Addresses, Phone Numbers, and Contract Expiration Dates results in faster resolution of issues, bottom-line savings by not over-paying for your services, and more time for your team to focus on core business functions.  The best way to ensure that your network inventory is complete and accurate is to allow our veteran staff of Citycare professionals provision and manage all of your carrier services.
Telecom lifecycle management is what we do. We work with the carriers on a daily basis and we can get tasks like procurement, provisioning, and ticket management done in the most efficient manner.  Our team monitors your expiring contracts to ensure that your company does not needlessly overpay for carrier services.

Plans

Custom CityCare pricing is available for customers with unique support requirements. Please contact us to discuss your specific needs.
Value
BASIC
STANDARD
CUSTOM
Complete Inventory
All services, costs, expiration dates, account numbers, circuit IDs, and phone numbers.
Included
Included
Included
New Orders
Quote, order, and manage the installation of all new services.
Included
Included
Included
MACs
Handle moves, adds, and changes for existing orders placed by City Communications.
Included
Included
Included
Issue Logging
Log all reported trouble tickets, billing issues, outages, and more.
Included
Included
Included
Technology Assessment
Review all services, contracts, issues, and upcoming projects annually.
Included
Included
Included
Management
Handle moves, adds, and changes for all services regardless of who ordered them.
  
Included
Included
Web Portal
Access your services and open tickets via web portal.
  
Included
Included
Bill Pay on Behalf
CityCare will make payments for certain services on your behalf.
​*Charges vary.

  
  
Available
Custom Services & Support
Additional services and support including after-hours, holiday, or other customized support functions.
  
  
Available

Submitting Service Tickets

During normal business hours  (Monday thru Friday -excluding holidays, 8:00a-5:00pm AZ Time):
  1. Please send an email or open ticket through your Creatio portal.
  2. You can expect an email within one hour from the assigned Citycare Project Manager.
  3. If you do not receive an email response or this is an extremely urgent issue, please call our main number at (602) 515-0304, option 1 to reach a Project Manager. 
  4. Please leave a voicemail if your call is not answered.  We will contact you within an hour. 
  5. To escalate, you may call VP of Operations John Casas.
 
During weekends, holidays, or after hours (before 8am and after 5pm AZ time):
  1. Please contact the affected carrier to submit a trouble ticket (see list below).  You may also may find this information in the  "NOC 24/7 Technical Support" field listed within the affected order inventory in the Creatio portal.  
  2. If you need help escalating an issue please call main number (602) 515-0304, option 1. This will connect you to a Project Managers cell phone.  
  3. If no answer, please leave a voicemail and your call will be returned as soon as possible during normal business hours. 
  4. To escalate, you may call VP of Operations John Casas.
 
Before you call please help us effectively troubleshoot by providing the following details when reporting the issue:  
  • Full service address
  • Identify which services are affected:
    • Phones (inbound or outbound):
      • Is there dial tone?
      • What tone do you hear when dialing inbound to the number?
      • What happens when you try to dial outbound?
      • Are calls dropping in mid-conversation?
    • Data/MPLS – specifics on if service is down hard, slow, or bouncing
    • Long distance – provide call examples, to and from numbers
  • Phone numbers associated with the problem (if any):
  • Responsible telecom carrier (if known):
  • Best local contact name/number/email address:
  • Days and Hours of access available for the technician to gain access to the inside of the telco room.  
  • List of all contacts who need to be updated:
  • If intrusive testing is needed, please provide a 4 hour window to take the circuit down:

Carrier Contacts

If you need to open a ticket with the carrier outside of regular business hours, please use the information below.
Drop us a line if you don't see a carrier, or if a number has changed.
Carrier
Customer Service
Website
8x8
​(888) 898-8733
www.8x8.com
Allstream
(866) 468-3472
www.allstream.com
AT&T
(877) 506-5384 East
(888) 468-3547 Midwest
(800) 286-8313 Southwest
(800) 332-1321 West
www.att.com
Broadsky
(877) 291-9575
www.broadskynetworks.net
Broadview/Windstream
1-800-BROADVIEW
www.windstream.com
Centurylink
(800) 860-1020 
(800) 603-6000 Centurylink Local
www.centurylink.com
Cox
(866) 272-5777
www.cox.com
Five9
(925) 218-2325 or (866) 553-1459
www.five9.com
Frontier
(800) 921-8102
Business Lines: (800) 921-8104
Telephone Systems (CPE) Tech Support: (855) 438-7273
High Speed Internet Help Desk: (866) 375-3766
Long Distance Repair: (800) 308-6527
Ethernet/PRI/Special Circuits - NOC: (888) 637-9620
VoIP - NOC: (800) 716-2425
www.ftr.com
Granite
(866) 847-5500
www.granitenet.com
GTT
(877) 385-5252
www.gtt.net
Jive
Customer Support:
(877) 548-3003 option 1
customercare@getjive.com
Technical Support:
(877) 548-3003 option 2
support@getjive.com
Billing Support:
877-548-3003 option 4
​billing@getjive.com
www.jive.com
Level 3 (now Centurylink)
(877) 253-8353
www.level3.com
Magna5
(844) 462-4625
www.magna5global.com
Masergy
(877) 462-7374
www.masergy.com
Nextiva
(800) 285-7995
www.nextiva.com
Nitel
(866) 892-0915
www.nitel.com
RingCentral
(888) 898-4591
www.ringcentral.com
Spectrotel
(888) 773-9722
www.spectrotel.com
TierPoint
(484) 895-3600
www.tierpoint.com
Time Warner Cable
(877) 892-4662
www.timewarnercable.com
Verizon
(800) Verizon
www.verizon.com
Windstream
Enterprise Customer Care & Repair
​(800) 600-5050
SMB Customer Care & Repair:
(800) 347-1991
www.windstream.com
Zayo
(888) 636-2778
www.zayo.com

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Copyright 2021.  All Rights Reserved.
 The City logo and icon are registered trademarks owned exclusively by GJ2, LLC doing business as City Communications (CCI) which reserves all rights thereto.  Products and services offered over this portal are provided by the Carrier or affiliate identified in your services agreement.