TELECOM MANAGEMENT
Let us handle it.
Exceptional support from our veteran staff of professionals for one low monthly price.
All of your issues, carriers, and locations.
Let us handle all of your telecom issues for your US-based locations such as: trouble tickets, billing issues, moves, adds, changes, and more. With just one call (…or click). Track your issues We log all of the issues handled along with time frame and resolution to help you better understand chronic issues and adjust accordingly. Veteran staff All our project managers have at least 7+ years of telecom experience. Web Portal Give us a call, shoot us an email, or submit your issue through the easy-to-use, web-based Telecom Management portal. |
Save time and money by |
Value |
BASIC |
STANDARD |
CUSTOM |
Complete Inventory All services, costs, expiration dates, account numbers, circuit IDs, and phone numbers. |
Included |
Included |
Included |
New Orders Quote, order, and manage the installation of all new services. |
Included |
Included |
Included |
MACs Handle moves, adds, and changes for existing orders placed by City Communications. |
Included |
Included |
Included |
Issue Logging Log all reported trouble tickets, billing issues, outages, and more. |
Included |
Included |
Included |
Technology Assessment Review all services, contracts, issues, and upcoming projects annually. |
Included |
Included |
Included |
Management Handle moves, adds, and changes for all services regardless of who ordered them. |
Included |
Included |
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Web Portal Access your services and open tickets via web portal. |
Included |
Included |
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Bill Pay on Behalf CityCare will make payments for certain services on your behalf. *Charges vary. |
Available |
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Custom Services & Support Additional services and support including after-hours, holiday, or other customized support functions. |
Available |
Carrier |
Customer Service |
Website |
8x8 |
(888) 898-8733 |
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Allstream |
(866) 468-3472 |
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AT&T |
(877) 506-5384 East (888) 468-3547 Midwest (800) 286-8313 Southwest (800) 332-1321 West |
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Broadsky |
(877) 291-9575 |
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Broadview/Windstream |
1-800-BROADVIEW |
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Centurylink |
(800) 860-1020 (800) 603-6000 Centurylink Local |
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Cox |
(866) 272-5777 |
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Five9 |
(925) 218-2325 or (866) 553-1459 |
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Frontier |
(800) 921-8102 Business Lines: (800) 921-8104 Telephone Systems (CPE) Tech Support: (855) 438-7273 High Speed Internet Help Desk: (866) 375-3766 Long Distance Repair: (800) 308-6527 Ethernet/PRI/Special Circuits - NOC: (888) 637-9620 VoIP - NOC: (800) 716-2425 |
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Granite |
(866) 847-5500 |
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GTT |
(877) 385-5252 |
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Jive |
Customer Support: (877) 548-3003 option 1 customercare@getjive.com Technical Support: (877) 548-3003 option 2 support@getjive.com Billing Support: 877-548-3003 option 4 billing@getjive.com |
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Level 3 (now Centurylink) |
(877) 253-8353 |
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Magna5 |
(844) 462-4625 |
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Masergy |
(877) 462-7374 |
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Nextiva |
(800) 285-7995 |
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Nitel |
(866) 892-0915 |
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RingCentral |
(888) 898-4591 |
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Spectrotel |
(888) 773-9722 |
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TierPoint |
(484) 895-3600 |
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Time Warner Cable |
(877) 892-4662 |
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Verizon |
(800) Verizon |
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Windstream |
Enterprise Customer Care & Repair (800) 600-5050 SMB Customer Care & Repair: (800) 347-1991 |
|
Zayo |
(888) 636-2778 |
Services |
Company |
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