Avaya's Cloud Service division offers SIP service in a burstable, pay-only-for-what-you-use model. Is this a visionary low-overhead and high-availability way to provision SIP trunking in your communications network?
On a call with Avaya a few weeks ago, they told us that in order to empower developers to turn up and turn down applications using their CPaaS (Communications Platform as a Service) product quickly, they had purchased and integrated a SIP carrier into the platform.
The most interesting aspect of this carrier SIP service was that they sell it on a metered, per-minute basis. Meaning, you don't have to contract for fixed, standby SIP trunks to connect your communications application to the outside world. You pay for SIP channels and minutes only as you need and use them.
We then learned that this dynamic SIP service was available as a stand-alone offering (you didn’t have to be a developer to have a dynamic SIP account). Which begs the question; could our clients leverage Avaya's burstable (dynamic) SIP to gain greater bandwidth, network redundancy, and cost savings for their communications networks?
SIP trunks (channels) are a critical piece of communications infrastructure. You cannot make or take voice calls on your business phone or contact center system without them. A correctly-engineered communications system will contain a ratio of SIP channels to system users so employees and customers will not encounter the dreaded fast-busy signal. Maybe that ratio is 8:1 (1 SIP channel for every eight system end-points). Or maybe it’s 10:1. Whatever. The art of communications-network design is getting that ratio right.
Most systems are overbuilt and have too many SIP channels available. You pay for all those trunks regardless of whether you use them or not. You’re burning money when these resources are idle or unused. So if you need SIP, and the two ways SIP is currently sold favors the carrier, Avaya’s new pay-as-you-go pricing be a more efficient way to manage the phone calling demands of your business. It’s worth doing some analysis to find out.
Some companies have a drastically changing need for carrier services throughout the year. Operate a seasonal business, and the resources you need at peak could be a huge factor greater than the network you need off-season (we even have customers who completely shut down for periods of time every year). Launch a big marketing or advertising effort, and your call volume jumps significantly (for a while). So how do you manage a communications system for a business that may need a hundred lines of SIP access in July, but only one in January?
Most of our seasonal clients contract for all the lines they need for the peak, and simply leave them idle for the off-peak need (and amortize the cost across their annual budget). Others constantly turn up and turn down services trying to capture those savings; navigating the logistical minefield of contracts, minimums, and fluctuating pricing. Dynamic SIP solves for both problems.
With a dynamic SIP connection in place, your system can open channels for calls up to an almost unlimited quantity (bandwidth and provisioning permitting), anytime you need them. And if the service sits idle, the nominal costs are negligible.
Clients bring us challenges all the time that no existing cloud-based phone or contact-center system can solve. They may want a unique call-flow, need multiple systems to integrate with each other, or want contact center data managed in a very specific way. In most cases, to get the job done, we either contract with the professional services group from one of the major companies to modify or integrate their products to give the customer what they’re after, or work with a developer to design an application in a development environment like Twilio. Both approaches can be costly and tricky to execute well.
Avaya’s dynamic SIP sits inside a development environment. Because it’s designed as a service to help developers create new applications for communications systems, you get access to powerful new carrier-level features and services beyond traditional SIP. These services – carrier-level metadata and text capability at the trunk level, for example - means if your phones and underlying phone system are capable, you could add powerful new dimensions to your call-routing and system management.
It depends on your specific application and will take educated analysis, but yes, we believe that dynamic SIP is a vital new tool to help customers optimize their carrier networks. For customers paying for SIP channels that sit idle much of the time, or who buy channel/minutes bundles and have standard business usage, there is likely a cost saving. High-volume contact centers and clients with technical needs can gain access to rich carrier metadata and build amazing new workflows and applications. And clients with seasonal, or widely-varying SIP needs, can leverage the service to scale their voice networks up and down dynamically. Do any of these scenarios fit you?
When you're ready for the best in technology consulting and management, reach out to us at City Communications. We can provide both experience and expertise on a wide range of topics. We'll help keep you in the game, no matter what your reason for calling in help may be. Drop us a line when you're ready for that little extra help in keeping your operations up and running
If you are building a medical or dental practice, or any other business, you know what it means to be busy. So you don’t have time to negotiate with voice and data carriers. But how do you ensure you get the best rates for phone, Internet and data services? After all, you would have to consider dozens and dozens of alternatives. The answer is CityCom.
CityCom Negotiates with over 60 different carriers.CityCom negotiates with over 60 different carriers nationwide to get the lowest possible rates on voice and data. We consider your needs, find the best providers, do all the negotiations, and then get you the best deal. There is no cost to you and no markup. No Kidding. You get the best pricing. It is that simple. We provide our service to you free because telecom carriers pay our fees.
At CityCom, we serve companies in every businesses sector. We work with dentists, doctors, law firms, manufacturing companies, builders and retailers. That means we understand business owners just like you, so we can find the right services and the lowest possible voice and data fees. That’s because we know their needs and can lower costs with our sourcing and negotiations.
Get Started Right Now.First of all, get the process going now by completing a simple online technology audit. Just click here. Once you finish the audit, we will follow up and then begin negotiations that will start lowering your costs.
Next, we’ll assign a City Communications Project Manager to your business. They ensure your services are installed correctly and on-time. Your Project Manager will coordinate everything with your carriers. They will also communicate as necessary to your staff.
With CityCom, you can check and make sure you are saving money every month. We can send you free billing audits. It’s like getting a free checkup at the dentist with no copay – or pain!
Start your savings now!Take a couple minutes right now and complete the audit of your current service and providers. Then sit back and relax while we take care of everything.
Get started paying the lowest rates now!
You are busy. And besides – who wants to take the time to try to save money by finding a new voice and data provider. You would have to talk to dozens and dozens of carriers. Get to know CityCom.
Are you like the people we know? They have medical practices to build. They have law offices to run. Some have dynamic growing consulting practices to stay on top of. And, we know a lot of busy franchisors who have a lot to worry about.
CityCom negotiates better voice and data rates for businesses – like yours.The CityCom team negotiates with over 60 carriers nationwide. As a result, we know more about voice, data, and Internet than your average Joe. In fact, we consistently get the lowest possible rates for our customers on all the services we negotiate. We guarantee it.
Not only that, we work with just about every type of small business. That means we have experience with a workplace just like yours. We can have a quick discussion about the nuances of your business, and then we’ll get to work saving you money — and improving the service you receive from the carriers you rely on.
CityCom negotiating services are free to you: Our fees are paid for by carriers.And here’s something you probably can’t say about your business – all the negotiating we do on your behalf is paid for by voice and data carriers. That means CityCom saving you money doesn’t cost you any.
As a result, we help lot’s of people with businesses just like yours get the lowest possible cost. And, it’s easy to get started. First, you send us copies of your latest voice and data carrier invoices. Then, we’ll take it from there.
You can get back to saving lives. Keep busy defending clients. Spend your time building business. Devote 100% of your work day to helping customers.
Meanwhile, we will be working for you. By making sure you get the lowest costs.
Finally, if you need help jumpstarting the process. Just make a quick phone call to (800) 289-1828. We’ll dig right in to the project. And you can get right back to work. You can get more information here.
Windstream and City Communications moves an enterprise-class contact center to a CCaaS solution in the cloud for major energy services provider.
As one of the largest retail providers of electric, natural gas and home services in North America—with its parent company based in Europe—a major energy services provider processed approximately 1.3 million calls per month for sales and customer service. The Company views every call as an opportunity, either to win a new client, or provide great customer service, and has set a goal of rst call resolution as a top priority.
To deliver on its goal, it came to Windstream for an advanced contact center solution. A long-standing relationship and multiple successes deploying Windstream network services with City Communications secured the motivation to move forward.
Windstream just announced their top partners for 2016 and City Communications was ranked number two for 2016. City has consistently been a top partner of Windstream in large part to growing business within the UCaaS/CCaas, MPLS, and Contact Center segments. City also completed a number of large implementations with key customers such as Direct Energy, Empereon, and Preferred Homecare to round out the year.
City has worked closely with Windstream on a number of their initiatives such as UCaaS, CCaaS, SD WAN, MPLS, and fiber to bring complete voice and data solutions to businesses of all sizes across the country.
Part of the success is due to the fact that City believes offering their customers choices from a number of different carriers and allowing the customer to make the best choice for his or her business. To set up a free, no-cost consultation, click here.
Representatives from City Communications be at the IAUG (International Avaya User Group) conference in Orlando, FL June 5-9th, 2016. John Casas will be appearing on a panel representatives from Windstream and also Direct Energy to discuss leveraging CCaaS/UCaaS for Corporate Growth. City is currently working with a number companies interested in leveraging both of these options.
What is UCaaS (Unified Communications as a Service)?UCaaS is a delivery model where a variety of communications services and applications are delivered to the customer over an Internet connection by a third-party vendor.
What is CCaas (Contact Center as a Service)?CCaaS is a delivery model where a your communications services, applications, and equipment needed to run your contact center are provided by a third-party vendor typically over the Internet. It allows you to quickly open and grow your contact center while only paying for what you need, rather than incurring large capital expenses.
Schedule a Breakout SessionCity will also be available for breakout sessions following the presentation. Contact us to reserve some time or schedule a separate call to discuss your needs.
Visit Booth #355We will be at the Windstream booth #355 at the conference throughout the day on June 7th. Stop by or contact us.
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