HOSTED PHONES (UCaaS)
More than a phone system.
Desk phones, soft phones, and mobile apps from all of the top providers that are packed with features and easy to use.
Overview
A hosted phone system or UCaaS (Unified Communications as a Service) solution, offers you all the features and functionality of a enterprise-grade phone system without all of the hassles or expense. Typically the core servers and systems are in a co-location environment or in the cloud where they can be maintained, backed up, and protected from outages. The services are sold on a monthly subscription basis and are easily scaled up or down as your business changes.
Why City Communications?
You could probably do some of this stuff on your own, but why would you want to?
Our agent services are FREE.
Our agent services are FREE.
Veteran TeamOur experienced team is with you through the entire process including quoting, installing, and post-sales support.
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ContinuityYour needs and providers will change over time, but City is there to help you navigate through the transitions.
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Carrier AgnosticWith access to hundreds of providers across the country, we can help you find the right combination of services to fit your budget.
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Save Time. Save Money.We can run down many issues behind the scenes often faster and more efficient than your staff saving you time and money.
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Same Pricing and Support.You have access to all of the same pricing, promotions, and support teams as working with the providers directly, but with the entire City team as well at no additional cost.
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EscalationsWhen issues arise, we can leverage our relationships and experience to get you resolved and working as quickly as possible.
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Why a Hosted Phone System?
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Low-cost of Deployment
Unlike typical on-premise phone systems, Hosted Phone Systems are subscription-based and therefore can be treated as an operating cost rather than a capital expenditure. All of the maintenance, upgrades, and support is wrapped into the monthly price. Reliable Built on redundant and resilient communications platforms with the ability to receive calls to voicemail, transfer calls, and more, even if your office is offline. Scalable Start with 1 phone and grow to as many as you need across multiple locations. Use Your Own Bandwidth Use your own high-speed internet connection to connect to our hosted service. Combine it with SD-WAN and a second internet connection for the ultimate in performance and uptime. Flexible Mix and match using different desk phones, soft phones, call center seats, and SIP trunks. Easy Hosted phones are easy to install, easy use, and easy to manage. |
What can we do for you?
Evaluate your current phone system. Getting started can often be a daunting task, but we are here to help. We'll work with your staff to understand your current environment, identify opportunities, and then create request for proposal.
Solicit bids from reputable providers. We work with all of the major providers across the country and can solicit and organize their quotes so that you can easily compare the options.
Help you select the solution that is right for you. We are here to help you make the right decision, but ultimately the decision is yours and we will help you get everything you need.
Coordinate the implementation with you and your vendors. After you make the decision, we will work with your staff and any other voice or data vendors you might have to make sure that the implementation goes smoothly and on-time.
Provide support and account management functions. After your new phone system is installed, we are here to help you with any adds/moves/changes you might have and to help escalate and service issues that may surface.
Solicit bids from reputable providers. We work with all of the major providers across the country and can solicit and organize their quotes so that you can easily compare the options.
Help you select the solution that is right for you. We are here to help you make the right decision, but ultimately the decision is yours and we will help you get everything you need.
Coordinate the implementation with you and your vendors. After you make the decision, we will work with your staff and any other voice or data vendors you might have to make sure that the implementation goes smoothly and on-time.
Provide support and account management functions. After your new phone system is installed, we are here to help you with any adds/moves/changes you might have and to help escalate and service issues that may surface.
Providers
The company names and offerings change often, but City is here to help you choose the right provider and to make sure it gets installed correctly. Below are just a few of the brands you may recognize.
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