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We make it easy.
We evaluate, implement, and manage communications for growing businesses and schools.
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Who is City Communications?
Established in 2001, City Communications is a boutique telecom management firm. We serve the ongoing communications technology needs of our business clients by researching, procuring, project-managing, and providing post-sales support as an extension of your internal technology teams.
What can we do for you?
- Voice, data, and over-the-top private, public, and hybrid network services and connections
- UCaaS systems from any major provider (including City Hosted)
- CCaaS systems from any major provider
- SD-WAN deployments and management
- Peripheral communications systems in the following categories
- Workforce management
- Quality Assurance platforms
- Artificial Intelligence
- Custom communications applications
- CityCare (bespoke telecom-management service provided by City)
The types of clients we work for...
Example 1 - Regional Movie-Theater Chain – We work for a regional movie-theater chain to design their voice and data networks. We keep track of all network infrastructure inventory and manage all renewals. We helped them recently source a new cloud-based business phone system to support their corporate offices as well as all their theater locations.
Example 2 - National Telemarketing Company – This outsource call center employs several thousand people and supports well-known international energy clients and also a national cable television provider. We helped them move to an all-cloud model several years ago (helped them determine the scope of their RFP, manage which vendors they considered, helped them negotiate favorable terms, and project managed the roll out). We help them on an ongoing basis renegotiate agreements, resolve billing issues, and integrate complex third-party systems (like workforce management and SD-WAN networking) into their multi-vendor environment.
Example 3 - National Car-Sales Organization – This rapidly-expanding, online, national car sales organization is focused on the growth and development of their eCommerce platform. We are contracted by their IT team on a permanent basis to manage all telecommunication infrastructure for them. We research and provision the voice and data networks at new locations. We help them research new contact center and business phone system technologies. We receive, audit, and pay all their communications bills.
Example 4 - Dental Practice – This multi-location dental practice used us to select and implement a networked phone system across all three of their dental offices. We also helped them setup their SD WAN network as well as the underlying carriers that are connected to it. We have helped them integrate the phone system into their scheduling application and continue to support, manage, and evaluate their telecom needs.
Example 2 - National Telemarketing Company – This outsource call center employs several thousand people and supports well-known international energy clients and also a national cable television provider. We helped them move to an all-cloud model several years ago (helped them determine the scope of their RFP, manage which vendors they considered, helped them negotiate favorable terms, and project managed the roll out). We help them on an ongoing basis renegotiate agreements, resolve billing issues, and integrate complex third-party systems (like workforce management and SD-WAN networking) into their multi-vendor environment.
Example 3 - National Car-Sales Organization – This rapidly-expanding, online, national car sales organization is focused on the growth and development of their eCommerce platform. We are contracted by their IT team on a permanent basis to manage all telecommunication infrastructure for them. We research and provision the voice and data networks at new locations. We help them research new contact center and business phone system technologies. We receive, audit, and pay all their communications bills.
Example 4 - Dental Practice – This multi-location dental practice used us to select and implement a networked phone system across all three of their dental offices. We also helped them setup their SD WAN network as well as the underlying carriers that are connected to it. We have helped them integrate the phone system into their scheduling application and continue to support, manage, and evaluate their telecom needs.
Our process for getting the best results...
We are here to help businesses of all sizes with their voice and data communication needs.
Here is how our typical process works:
Here is how our typical process works:
- Build a scope of work - success in any technology project starts with clear goals and and articulated mission. We work with you to define the project before we bring in any potential vendors.
- Vendor selection - we make sure that the vendors who are invited to offer proposals for your project can answer to your objectives and have a reputation we can stand behind.
- Vendor proposals - we guide you through the vendor qualification and proposal process to make sure all your questions get answered, that the solutions they offer are viable, and that all claims are tested before you choose your vendor.
- Negotiation of terms - we bring decades on communications-system analysis and negotiation to bear on your behalf when it's time to sign a vendor agreement.
- Project management - signing up for a communications system or service is only step one. Making sure it gets installed, and that you receive what you were sold, is just as vital as making the decision in the first place.
- Billing compliance - does the bill match the quote? You'd be surprised how many times we catch errors and misunderstandings when the bill first comes in. It's easier to catch and correct these things before they get away from you.
- Technical and billing support - sometimes, you just need a backup when something goes wrong with a vendor service, We're here to help, on call to resolve technical or billing issues with any project we helped you with.
- Manage renewals - its important to manage renewal time frames for communications products to ensure the best options for renewal of replacement prior to automated roll-over periods
Six reasons to work with City...
We like to think we do a pretty good job, but here are some of the most common reasons we hear.
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Awesome Project Managers
We assign a project manager to EVERY order. Not a newbie, a seasoned telecom professional to make sure everything gets done right and on time. Experience We’ve been around since 2001 but nearly all of us have been working in the industry even before then. Move to the Cloud Moving your services to the cloud can be scary but we’re here to help. We’ll get you connected with the best people and companies to make sure everything goes smoothly. |
We Live and Breathe It
We are in the middle of the fire each and every day making sure our customers are taken care of. When you are having an issue, we are having an issue…and we don’t like it when that happens. Customized Solutions Since we don’t work for an individual carrier we are not limited to their specific products or areas of service. Instead we can develop a customized solution that fits YOUR needs, not theirs. We Make It Easy Telecom and IT can be a very confusing world with lots of fancy words and concepts. We try to break it down as simply as possible so you can make informed decisions. |
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17
Year in Business |
5,892
Customers Served |
9,120
Completed Projects |
One
Chance to earn your business |
Our Services
We help growing businesses evaluate, implement, and manage all of their communications services.
CityHosted Phones
Hosted phone solutions for business that need the latest in flexibility, scalability and that run across your high-speed internet connections. |
CityCom
We find the best pricing from over 100 carriers nationwide for all of your internet, voice, and networking needs. This service is FREE to use. |
CityCare
CityCare gives you exceptional support for all of your services from our veteran staff of telecom professionals for one low monthly price. |
SD WAN
Easily connect your offices together and protect your business from downtime by bonding your connections using SD WAN. |
UCaaS/CCaaS
Enterprise-level phone systems and call center solutions, managed by the carrier and delivered as an operating expense versus a capital investment. |
Contact Center
We sell and manage a variety of contact center services from the best providers across the country and include expert engineering and project management. |
Articles
We put our 20+ years of telecom experience into every project. Take a look at some of our projects.
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View All Articles
Our Team
Jake Petersen
Partner |
Mike Wolk
Partner |
John Casas
Partner |
Greg Smith
Business Development |
Kristin Peterson
Business Development |
Josh Chandlee
Business Development |
Mark Kraska
Technical Sales Director |
Jamie Iacovelli
Senior Project Manager |
Brian Pacheco
Senior Project Engineer |
Melissa Quezada
Senior Project Manager/Account Manager |
Steve Medcroft
Product Manager |
Josh Gyder
Support Engineer |
Our Clients
We work with a wide range of clients from small businesses to large clients. Here are just a few names you might recognize.
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Company |
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The City logo and icon are registered trademarks owned exclusively by GJ2, LLC doing business as City Communications (CCI) which reserves all rights thereto. Products and services offered over this portal are provided by the Carrier or affiliate identified in your services agreement.