BUSINESS TECHNOLOGY CONSULTANTS
We make it easy.
We help evaluate, implement, and manage technologies for growing organizations
Who is City Communications?
We started City Communications in 2001 help organizations navigate the complex and ever-changing world of business technology. The companies and solutions are in a constant state of change, but we strive to be one constant for our customers. We offer an experienced, no-pressure process, where we work in partnership with you to solve your organization's I.T. and technology challenges.
Learn More
Learn More
|
18
Year in Business |
7,393
Customers Served |
12,420
Completed Projects |
1 Goal
To earn your business |
What can we do for you?
|
Save You Time. We handle the things that take up too much of you and your team's time; clarifying project scopes, meeting and vetting potential vendors, soliciting bids, comparing options, negotiating best terms, and project-managing implementation.
Save You Money. Most of our services are FREE to you. We're compensated by the service providers for placing orders. You still get the same pricing and promotions the provider offers, but add our concierge service and extensive experience. Help Manage Technology Projects. We provide a project manager for all of the orders to coordinate with you, the provider, and your vendors. Offer Our Experience. Since 2001, we have been worked with business customers to meet their technology needs. Our staff all have decades of experience can help you navigate the many potential pitfalls in technology projects. Provide Solutions. We offer a complete line of products and services from over 100 providers across the country. Our goal is to help you find the best solution for your business and then be there for you during the installation and beyond. |
Types of Clients
We work with all types of clients from large, national corporations to small entrepreneurs. Each client has their own unique circumstances and requirements, so we custom-tailor our solutions to fit those needs. Here are a few that you may know.
|
Regional Movie-Theater Chain
We work for a regional movie-theater chain to design their voice and data networks. We keep track of all network infrastructure inventory and manage all renewals. We helped them recently source a new cloud-based business phone system to support their corporate offices as well as all their theater locations. |
|
National Telemarketing Company
This outsource call center employs several thousand people and supports well-known international energy clients and also a national cable television provider. We helped them move to an all-cloud model several years ago (helped them determine the scope of their RFP, manage which vendors they considered, helped them negotiate favorable terms, and project managed the roll out). We help them on an ongoing basis renegotiate agreements, resolve billing issues, and integrate complex third-party systems (like workforce management and SD-WAN networking) into their multi-vendor environment. |
|
National Car-Sales Organization
This rapidly-expanding, online, national car sales organization is focused on the growth and development of their eCommerce platform. We are contracted by their IT team on a permanent basis to manage all telecommunication infrastructure for them. We research and provision the voice and data networks at new locations. We help them research new contact center and business phone system technologies. We receive, audit, and pay all their communications bills. |
|
Dental Practice
This multi-location dental practice used us to select and implement a networked phone system across all three of their dental offices. We also helped them setup their SD WAN network as well as the underlying carriers that are connected to it. We have helped them integrate the phone system into their scheduling application and continue to support, manage, and evaluate their telecom needs. |
Our Process
We are here to help businesses of all sizes with all of their technology needs.
|
Build a scope of work. Success in any technology project starts with clear goals and and articulated mission. We work with you to define the project before we bring in any potential vendors.
Vendor selection. We make sure that the vendors who are invited to offer proposals for your project can meet or exceed your objectives and have a reputation we can stand behind. Vendor proposals. We guide you through the vendor qualification and proposal process to make sure all your questions get answered, that the solutions the vendors propose are viable, and that all claims are tested before you choose your solution. Negotiation of terms. We bring decades of communications-system analysis and negotiation to bear on your behalf when it's time to sign a vendor agreement. Project management. Signing up for a new technology is only step one. Making sure it gets installed, and that you receive what you were sold, is just as vital as making the decision in the first place. Billing compliance. Does the bill match the quote? You'd be surprised how many times we catch errors and misunderstandings when the bill first comes in. It's easier to catch and correct these things before they get away from you. Technical and billing support. Sometimes, you just need a backup when something goes wrong with a vendor service, We're here to help, on call to resolve technical or billing issues with any project we helped you with. Manage renewals. It's important to manage renewal time frames for communications products to ensure the best options for renewal of replacement prior to automated roll-over periods |
|
Our Products
We help growing businesses evaluate, implement, and manage all of their communications services.
|
Connectivity Procurement
Internet, MPLS, fiber, wireless, phone lines, and more from over 100 carriers nationwide. Learn More Communications Platform as a Service (CPaaS)
Create and optimize workflow automations for your business utilizing the latest platforms. Learn More Technology Management
We can help manage your technology services by keeping track of services, contracts, trouble tickets, billing issues and more. Learn More |
Contact Center (CCaaS)
Contact Center as a Service allows you to quickly and easily scale inbound or outbound sales or customer service agents. Learn More SD-WAN
Easily connect your offices together using multiple connections and manage it all from an easy-to-use portal. Learn More AI/Bots
Use Artificial Intelligence (AI) and Bots to make your contact center more efficient and provide better service. Learn More Workflow Management
Create and optimize workflow automations for your business utilizing the latest platforms. Learn More |
Services |
Company |
|
The City logo and icon are registered trademarks owned exclusively by GJ2, LLC doing business as City Communications (CCI) which reserves all rights thereto. Products and services offered over this portal are provided by the Carrier or affiliate identified in your services agreement.