Does your Internet suck right now?

We have heard from businesses across the country complaining that their internet connections at home and the office are horrible during the quarantine. Poor internet access is affecting their ability to communicate with customers and be productive while working from home. Salespeople and technicians from competing providers are quick to tell you that if you switch to their service, everything will be better.  However, depending on the CAUSE of your issues, switching providers may not solve the problem. City Communications is here to help you get to the root of your issues and implement a real solution.

What Problems Are You Experiencing?

Internet Bouncing Up and Down

• Check with the provider to make sure they aren't having over-subscription or equipment issues on their end.
• Add a redundant connection such as Cable, DSL, Fiber, Wireless, or whatever is available within your budget and aggregate them together using SD WAN. 
• Check internet connections at every point between where they come in from the provider and where they terminate.  Make sure that the wires are plugged in and connected tightly.  Make sure that there are no kinks, breaks, or places where you cat may have chewed on it.  Intermittent issues are sometimes the result of loose wiring.
• Reboot your modem, router, etc.  Sometimes rebooting equipment can clear issues.
• Once you have eliminated any issues on your end, and the connection is still bad and the carrier isn't able to fix it, then we might need to look at replacing the provider (depending on what options are available).

Poor Call Quality

• Make sure that voice traffic is prioritized over internet traffic and streaming services such as Netflix, Xbox, etc.  We can do this easily using SD WAN.
• Check the quality of the connection including the amount of "jitter" and "latency".  If it is a carrier issue, then we might consider other options or supplementing it with a secondary connection and SD WAN.
• Check with the phone provider to make sure they aren't showing any issues on their side.  It is rare that the hosted VOIP provider is the issue, but it is worth eliminating that as the reason.  If it is part of the problem, we have a number of other options for you to consider.

Poor Video Conferencing 

• Make sure that the video traffic is prioritized after your voice traffic and before all other internet and streaming services.
• Check the quality of the connection including the amount of "jitter" and "latency".  If it is a carrier issue, then we might consider other options or supplementing it with a secondary connection and SD WAN.
• Some of the conferencing services have been performing better during the pandemic than others.  We have access to all of them and can help you get into the right solution.

If you are having any of these issues with your business or work-from-home employees and would like our expert help, schedule a FREE Virtual Meeting below with one of our specialists.  With solutions available from our over 150 providers, we can help you alleviate the issues for good. Contact us today to discuss your situation.