Service outages can be some of the most disruptive events that a business faces.  But there are some steps that you can do to mitigate the impact to your business.

1.  Backup Internet:  One of the easiest things you can do it get a second internet connection.  Ideally it would use a different path into the building than your primary connection.  For example if you have fiber for your primary, then having a redundant connection that comes in via coax cable or wireless would give you more protection.

2.  Dual Internet:  Having your connection failover to a secondary connection is good, but having two connections that are both running in an active/active environment using SD WAN is even better.  This allows you to utilize both connections and see if there are any issues with either connection even before an outage occurs plus there is not switching everything happens automatically.
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3.  Hosted Phone System:  If an outage does occur, you don't want to miss any calls.  With a hosted phone system, your calls can be:  automatically forwarded to another branch, forwarded to mobile phones, or answered by an auto attendant or voicemail.  If/when an outage does occur, quite often your customers may not even realize there is an issue.

If City Communications can help you get protected from outages or any other issues that you may have, please contact us today.

It's a new year, and we have new opportunities opening up on our team.  Click the button below to view and apply for any of the exciting positions we have available. 

If you have telecom contracts expiring in the next 6 months, we should talk.  Typically telecom contracts are between one and three years in length, with some extending out to the five-year mark. Most of them either auto-renew for a new term at the same price, or they roll over to higher month-to-month rates. Typically, we recommend having a conversation with us about the services, what changes you might need, and what pricing is available. Over the years, we have saved a ton of money for our customers by taking some time on the front-end to review those options.  

What do you need?

1. A recent copy of your invoice.
2. A copy of your current contract (if you have one).

What if you don't have a copy of the contract?

1. You can call into the carrier and request that information.
2. You can call into the carrier and authorize us to request that information.

What do we do next?

1. If you are happy with your current provider, we can see what renewal options are available.
2. If you are unhappy with your current services or if you just want to see what alternatives are out there...we can help with that too.

Whatever the status of your current contract, we are here to help. There is no cost for this service and if there is an opportunity for us to help you out, we have relationships with over 100 carriers across the country.

Get Started Today
Just fill out the form below.

With recent mergers and acquisitions, and recent nationwide outages, some of our customers have asked about alternatives in the marketplace. Thankfully, we do have some options that we can help you evaluate.

Use Different Mobile Networks
You don't need to have all of your users and devices on just one network (like AT&T, Verizon, Sprint/T-mobile, etc). Now you can blend your users across which ever network is the best for their location.

One Bill
Even though you have users on different networks, you can still receive a single bill for all of your devices and services.

Contract Buy Outs
If you want to make a change, but have some time left on your existing agreement, often times we can find an option that provides credits to off-set your remaining contract liability and effectively buy you out of your contract.

Easy Device Support and Upgrades
We have options that provide an easy-to-use web portal to manage your account and also an account manager to assist with equipment replacements, upgrades, and more.

Phones, Laptops, and Wireless Internet Backup Devices
We have options for anything and everything that connects to or uses a mobile network.  Let us help you find a solution that is easy to setup, easy to use, and easy to manage...that fits within your budget.

Contact us today for a No-Cost, No-Obligation review of your options. 

During the Covid-19 quarantine, businesses have had to adapt to deal with a global shut down. The interruption to business-as-usual is more challenging than we have ever seen. 

As small-business owners ourselves, we are inspired and awed by those businesses that have found ways to survive, and even thrive, under today's challenges. We want to highlight some of the companies who are doing an exceptional job of balancing the demands of social distancing, work-from-home requirements, and protecting customers, and employees, while keeping people employed.  

It goes without saying that the people working in organizations playing the essential roles in society - hospitals, grocery stores, food supply, transit, social services, and others - are heroes in a separate category. For this nomination, let's focus on the other organizations that aren't required to be open, but continue to operate and provide service to their customers, and jobs for their employees. They too deserve some recognition for showing the American spirit of ingenuity and adaptability.

If you know of a company that would make an excellent example of adapting during this situation, please nominate them below. We will highlight the best nominations and send each a special award for leading by example. We will then randomly select 3 participants who submitted nominations and send them a special "thank you" as well.

Ok, we might be overstating it a bit, but given the current and future need for people and businesses to operate from home, communications technology is more critical than ever. The right phone system solution (or Internet access or network management service, etc.) can help with social distancing and allow us to be productive.

In the early stages of the quarantine, there was a rush by businesses to adapt their communications technology to remote work as fast as possible. By now, we're all pretty familiar with how to use services like Zoom, Microsoft Teams, Skype, and Google Hangouts. You have also probably figured out a way to make and receive business calls at home, either using mobile or hosted phone platforms. Now, that the dust has settled and remote work is becoming the new normal, it's time to take a deeper look at the systems and processes you have in place and make sure your solutions can work for the long term.

Things like scalability, security, flexibility, and overall cost, need to be considered and City Communications can help.  With access to over 150 providers nationwide and nearly 20 years of experience, we are uniquely suited to help businesses of all sizes.

It is free, and there is no obligation to get started.

1.  Fill out a Technology Assessment

Since 2001, we have been in the business of helping organizations with their technology needs.  Most of our new customers come from referrals from customers, word-of-mouth, or referrals from our Independent Business Partners (IBPs). Typically, our IBPs are companies or individuals in related industries with customers who use the products and services we sell like:  hosted phones, internet connections, SD-WAN, contact center, etc.

Over the past five years, that group has expanded to include other companies or people that are not directly involved in technology, but instead have customers who might need help with one of the following:

1. Saving money on their voice and data services
2. Considering new technology for their business
3. Moving or adding locations
4. Migrating to work-from-home solutions
5. Have a contact center

Our partners refer those customer over to us. We work closely with the customer and if they end up working with any of our 150 solutions providers, then the partner is paid a commission. Partners don't need to be an expert in what we do, but instead need to have relationships and the willingness to ask those people if they need help. 

This formalized referral program empowers our partners with supplementary monthly income while providing outstanding results for their customers. We are currently accepting applications for a handful of new partners across the country. If you are interested, get started today by completing a no-obligation Partner Application below.

We look forward to helping you and your customers with all of their technology needs!