The City Communications Partner Portal is your main resource for product supportOur primary mission is to help you bring telecom services to your customers; to support you with a rich product portfolio and consultative sales assistance that helps you win customers and post-sales support that makes them stick with you. When you become a dealer or an agent, we do everything we can to support you, including giving you exclusive access to our Partner Page.
The Partner page is our main repository of product information and sales tools for our dealers and agents. It contains links to the people inside City that you need to know, access to the pricing and quoting tools you’ll need to put out proposals, and current, relevant product information on everything in our portfolio.
If you haven’t already, sign up for a password and log in to the partner page. Here’s what you’ll find there:
Staff Directory for instant access to your support team:Even though you have a dedicated Channel Manager who is your primary contact with City, we understand that closing new business or keeping a customer happy sometimes means you need help right now. One way you can find that help is by using the Partner Page staff directory.
The City team consists of a dozen or so staffers, each dedicated to different areas of the business; sales, technical support, customer service, billing and accounting, etc. We are all technology veterans. Almost everyone of the team has worked 15 or more years for carriers, manufacturers, as telecom managers, or as independent technology specialists. Together, we account for over 250-years of experience in every aspect of technology – negotiating agreements, managing services, designing high-end contact centers, installing and running every kind of system from tiny key systems to carrier switches (and so on).
Located first in the Partner Page, the directory of City staff includes a brief paragraph about each person’s role within the company.