Navigating Change and Working Remotely

So many of us are navigating how to remain working and keep ourselves safe (and do the right thing for the greater society). When face with any of the three significant business impacts of our new working reality, there are numerous technologies and services (sometimes free or low-cost programs) to help you.

1. A sudden shift to remote work. When you allow employees to work from home, you need to provide them with the business communications tools (remote extensions off your business phone system, collaboration tools, file-sharing files, secure remote computing, and desktop video conferencing) they need to do their jobs?
2. A sudden spike in volume. Some businesses - specifically companies with customer service or support call center - are experiencing massive peaks in demand. How do they scale their communications infrastructure to handle new traffic? Do you run your call center on premise-based equipment? How do you expand it? Could you add cloud capacity to expand your agent workforce? Do you need to connect with an outsources? Want to explore automation (self-help IVR and AI tools) that can take some of the load? 
3. Sudden contraction of the business. Unfortunately, the Coronavirus pandemic is going to hurt some companies. And any potential economic downturn or recession could cause us all to take a close look at our expenses. Some of the biggest challenges businesses face in downturns is managing the costs of critical infrastructure while at the same time, maintaining vital service levels. You may need to review contracts, turn down services, change the types of service you use to ones that work better in your new reality.

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We are available to help you.  All of City Communications is available to help you.
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Call us, email us, or request a 30-minute call with us about anything related to your communications, remote-worker, call-center, or expense management concerns. We're here to help.

Call Us at (800) 289-1828
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