Looking to leverage AI in your organization?

Are you trying to figure out how to leverage AI for your organization or select the best solution?  If you are, I think I can help.

Here's what can AI do for you?

1. Automate Customer Care- The goal with any AI/Bot project is to have a system that can assist (automate) as many customer interactions or processes as possible. The more interactions that can be automated, the higher the return on investment in the technology. Our AI solution has achieved automation levels as high as 96% (in this case, two-way chat conversations between customers and the company) and the average is over 80%. That's an industry record!
2. Reduce Average Handle Time- By blending AI and agent conversations, companies have been able to reduce AHT by over 60%.
3. CSAT Improvement- Clients have seen up to 300% improvement in customer satisfaction going from a 1.8 to a 4.6 on a five point scale.
4. Intelligent NLP- with effective response rates as high as 92%. 
5. Predictive Analytics-  AI’s language understanding ensures you're delivering the right message to the right customer at the right time. Predictive Analytics are ensuring your team has the best outcome from the beginning. 
6. AI Analytics - A plug-and-play AI model that understands business logic to offer insights into the elements that drive the most engagement. Test assumptions, explore options, and drive optimization for your business

City Communications has an AI partner that has consistently delivered the industry's leading results. Their team comes from Google, Oracle, Amazon, and are award winning CX leaders with proven case studies in conversational commerce, customer service, and consumer sentiment understanding, to deliver meaningful results.  Their success comes from experience as does ours and they have processed +20 billion messages that align enterprise or SMB objectives with effective AI for companies like Netflix, Facebook, Toyota and Capital One. The ‘smart’ system delivers tangible results by taking care of the integration entirely or turning your team into AI experts.  So why not talk to the Experts?

And the best thing is our partner can easily implement a low cost pilot into your existing infrastructure in four to six weeks!

Schedule a meeting to discuss your current environment and see how we can work together on any of your upcoming projects.