City Communications stands up Avaya contact center in 24 hours

In the wake of Hurricane Harvey, a major government agency turned to City Communications and Windstream to get their contact center stood up as quickly as possible to help the people of Houston.


Thanks to an “all hands on deck” approach, City and Windstream were able to successfully stand up the Avaya contact center seatswithin 24 hours.


“We typically don’t need to set up call centers that quickly, but it is nice to know that we can in an emergency,”
said John Casas of City Communications.


The center will continue to support relief efforts for Harvey victims and potentially future disasters as well.