Business Groups

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Automatic Call Distribution is used in call center and help desk environments for queuing and routing incoming calls so they can be handled quickly and efficiently.
Overview
  • Description:  Set up your users into one or multiple “Business Groups” that can be customized and configured separately.  For example a “Sales” or “Support” group or “Phoenix Office” and “Las Vegas Office”.
  • Cost:  Business Groups are a FREE feature with the purchase of your standard seats.
  • How To Use:  During the setup of your account, you will be able to establish your business group(s).
  • Requirements:  You must have an active CityHosted account.