- Standard Features
- Business Groups
Automatic Call Distribution is used in call center and help desk environments for queuing and routing incoming calls so they can be handled quickly and efficiently.
- Description: Set up your users into one or multiple “Business Groups” that can be customized and configured separately. For example a “Sales” or “Support” group or “Phoenix Office” and “Las Vegas Office”.
- Cost: Business Groups are a FREE feature with the purchase of your standard seats.
- How To Use: During the setup of your account, you will be able to establish your business group(s).
- Requirements: You must have an active CityHosted account.