Contact Center

We sell and manage a variety of contact center services from the best providers across the country and include expert engineering and project management.

Get A Quote

Features

Our team takes an active role in contact center rollout by providing a top-flight engineer and project management. Whether you have a contact center with 2 reps or 2,000, we have the experience and products to help with any business need. Here are a few of the reasons why contact centers across the county choose to work with us.

Contact Center
  • OPEX vs CAPEX

    With a variety of hosted options, you are able to write off your systems as a monthly expense rather than depreciating capital equipment.

  • Get Started Faster.

    If you need to get your office or call center up quickly, then UCaaS or CCaaS is your best bet.

  • Less Overhead

    Since it is a managed service, you need fewer high-cost technical staff to operate you phone systems.

  • Lower Upfront Cost.

    If you don’t happen to have $500k or more lying around to buy a new phone system then you should definitely check out UCaaS to get the latest equipment, updates, and support.

  • Meshed vs Silo

    Rather than focusing on just the contact center seats, we provided a meshed approach that takes into account all of the services that touch your contact center including network, internet, redundancy, and mobility.


Some of the otherĀ our advanced services group may be able to help you with include:

  • Agent Desktop
  • Collaborative Co-Browsing
  • Real-Time Assistance
  • CRM
  • Customer Experience Management
  • Customer Feedback
  • Survey Tools
  • Customer Journey Mapping
  • Customer Satisfaction
  • Loyalty Measurement
  • Dashboards
  • Gamification
  • IVR
  • Knowledge Management
  • Learning Management Systems
  • eLearning
  • Live Chat
  • Machine Learning
  • Mobile Engagement
  • Mobile Self-Service
  • Narrow Artificial Intelligence
  • Omnichannel CRM
  • Omnichannel Desktops
  • Outsourcing
  • Predictive Analytics
  • Quality Monitoring/Management
  • Recruiting
  • Remote Agent Support
  • At-Home Agents
  • Social Media Engagement
  • Social Media Monitoring
  • Speech Analytics
  • Text Analytics
  • Text Translation Services
  • Training/Coaching
  • Unified Communication
  • Video Engagement
  • Virtual Assistants and Bots
  • Virtual Queue/Callback
  • Voice Biometrics
  • Voice of the Customer Analytics and Management
  • Voice Recognition
  • Voice-Guided Devices
  • Voice Translation Services
  • Voice Recognition
  • WebRTC
  • Workforce Management
  • Workspace/Equipment

DOWNLOAD:

Discuss your Contact Center needs with one of our staff members.

Other services you might like

Contact Center is great by itself, but check out some of the other connected services that we might be able to help you with.

CityCom

CityCom

We find the best pricing from over 60 carriers nationwide for all of your internet, voice, and networking needs. This service is FREE to use.

CityHosted Phones

CityHosted Phones

Hosted phone solutions for business that need the latest in flexibility, scalability and that run across your high-speed internet connections.

SD WAN

SD WAN

Easily connect your offices together and protect your business from downtime by bonding your connections using SD WAN.

UCaas/CCaaS

UCaas/CCaaS

Enterprise-level phone systems and call center solutions, managed by the carrier and delivered as an operating expense versus a capital investment.

Cameras

Cameras

Get better visibility into your business with business-class security cameras that run over your internet connection.

CityCare

CityCare

CityCare gives you exceptional support for all of your services from our veteran staff of telecom professionals for one low monthly price.

Jake PetersenContact Center