Overview

CityHosted allows you to provide a better customer experience and expand your business without limitations.
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Reliable
Built on a redundant Metaswitch platform with 99.999% uptime.

Scalable
Start with 1 phone and grow to as many as you need across multiple locations.

Use Your Own Bandwidth
Use your own high-speed internet connection to connect to our hosted service. Combine it with SD-WAN and a second internet connection for the ultimate in performance and uptime.​

Flexible
Mix and match using different desk phones, soft phones, call center seats, and SIP trunks.

Easy
CityHosted phones are easy to install, easy use, and easy to manage.
Upgrade your phone system
                  to Hosted VoIP.

Why CityHosted Phones?

Do you have an older premise-based phone system?
Hosted phone service provides more reliability, more flexibility, and a better overall experience for your customers.

Growing or opening new locations?
Quickly and easily set up new phone numbers for your new locations even before the building is ready.

​Enterprise functionality. Small-business price.
Get access to over 20 features including voicemail, call routing, and even call-center functionality for a fraction of the price of premise based systems.

Seat Types

Description about the different types of seats.

Basic

Basic hosted seat includes unlimited local calling and free domestic long distance.  There are no additional features included with the standard lines as they are intended to be used for conference rooms, public areas, or traditional faxes.

Premium

Premium hosted seat includes unlimited local calling, free domestic long distance, and over 25 standard features included for free.

Contact Center

Use your hosted seat or mobile phone to connect to your Telax hosted seat.  Includes ACD, call recording, user portal, admin portal, reporting, and more.

SIP Trunks

SIP Trunk that connects to your PBX or dialer.  Includes unlimited local calling and 500 Minutes of shared long distance per trunk.  Suitable for approved SIP devices and equipment.

Phones

CityHosted seats require phones that have been tested and approved for use with Metaswitch. Below are the models that we we recommend. Our SIP trunks work with most phone systems across most internet connections. Please check with your sales rep to ensure compatibility with your system.

Mitel 6863

# of Lines: 2
Headphone Jack: No
Display: Mono
Gigabit: No
Bluetooth: No
Datasheet
Installation Guide
User Guide
6800 Series Brochure

Mitel 6865

# of Lines: 9
Headphone Jack: Yes
Display: Mono
Gigabit: Yes
Bluetooth: No
Datasheet
Installation Guide
User Guide
​6800 Series Brochure

Mitel 6867

# of Lines: 9
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: No
Datasheet
Installation Guide
User Guide
​6800 Brochure

Mitel 6869

# of Lines: 12
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: No
Datasheet
Installation Guide
User Guide
​6800 Brochure

Mitel 6873

# of Lines: 12
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: Yes
Datasheet
Installation Guide
User Guide
​6800 Brochure

Polycom 301

# of Lines: 6
Headphone Jack: Yes
Display: Mono
Gigabit: No
Bluetooth: No
Datasheet

Polycom 401

# of Lines: 12
Headphone Jack: Yes
Display: Color
Gigabit: No
Bluetooth: No
Datasheet

Polycom 501

# of Lines: 12
Headphone Jack: Yes
Display: Color
Gigabit: No
Bluetooth: No
​Datasheet

Polycom 601

# of Lines: 16
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: Yes
​Datasheet

T41S

# of Lines: 6
Headphone Jack: Yes
Display: Mono
Gigabit: No
Bluetooth: No
Datasheet

T42S

# of Lines: 10
Headphone Jack: Yes
Display: Mono
Gigabit: Yes
Bluetooth: No
​Datasheet

T46S

# of Lines: 16
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: Yes
​Datasheet

T48S

# of Lines: 16
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: Yes
Datasheet

W56P | W56H

# of Lines: 4
Headphone Jack: Yes
Display: Color
Gigabit: No
Bluetooth: No
​Datasheet

Features

Over 25 features included with the standard seats.
Standard Features
These features are included with standard seats.
  • Free Long Distance
  • 3-Way Calling
  • ​Auto Attendant (basic)
  • Business Groups
  • Call Forwarding
  • Call Queue
  • Call Rejection
  • Caller ID
  • Dial By Extension
  • Do Not Disturb
  • Find Me Follow Me
  • Hunting
  • Keep Your Numbers
  • Monitored Extensions
  • Multiple Line Appearances
  • Simultaneous Ring
  • Speed Dial
  • Unified Messaging
  • Voicemail
  • Web Portal Access
Premium Features
Upgrade features are available at an additional cost to enhance your business and provide even more customizations.
  • Accession Communicator
  • Accession Meeting
  • Auto Attendant (premium)
  • Automatic Call Distribution (ACD)
  • Call Recording
  • Hosted Fax
  • ​Music On Hold (custom)​
Contact Center Features
Affordable and scalable solutions for Call Centers big and small.
  • ​Automatic Call Distribution (ACD)

The Network

Diverse & Redundant Core COs

  • Not just data centers
  • No single points of failure
  • Large redundant fiber rings

Midwest Presence in Chicago

  • Geographic redundancy
  • National call processing efficiency

Diverse IP Connections Across U.S.

  • 6 major carriers
  • 3 different network entrances
  • No single point of failure

National Footprint (US and Canada)

  • Local and long distance calling in 13,000+ calling areas
  • Diverse connections to the largest originating and terminating carriers

IP & TDM Connections to Databases

  • Caller ID/Calling Name (CNAME)
  • Local Number Porting (LNP)
  • Signaling System (SS7)

National MPLS Connectivity

  • Enabling private connections for larger customers

Connection to Telax Data Center

  • Dedicated & redundant IP connection
  • Enabling hosted contact center services

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