City Communications - Hosted Phones | Internet | SD-WAN | Contact Center
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  • Products
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  • Solutions
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CITYHOSTED PHONE SYSTEMS

Upgrade Your Phones.

Phone systems for businesses that need a reliable, scalable, and flexible way to communicate with their customers.
Accession Desktop Brochure  |  Accession Mobile Brochure
Schedule Free Consultation
User Portal
ADMIN PORTAL
Conference Portal
Call Recording Portal
Click here for Call Recording before 5/1/18.

Overview

CityHosted, our hosted phone system, allows you to provide a better customer experience and expand your business without limitations.
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Downloads
CityHosted Overview.pdf
File Size: 446 kb
File Type: pdf
Download File

Reliable
Built on a redundant Metaswitch platform with 99.999% uptime.

Scalable
Start with 1 phone and grow to as many as you need across multiple locations.

Use Your Own Bandwidth
Use your own high-speed internet connection to connect to our hosted service. Combine it with SD-WAN and a second internet connection for the ultimate in performance and uptime.​

Flexible
Mix and match using different desk phones, soft phones, call center seats, and SIP trunks.

Easy
CityHosted phones are easy to install, easy use, and easy to manage.
Upgrade your phone system
                  to Hosted VoIP.
Get Started

Why CityHosted Hosted Phone Systems?

Do you have an older premise-based phone system?
Hosted phone systems provides more reliability, more flexibility, and a better overall experience for your customers.

Growing or opening new locations?
Quickly and easily set up new phone numbers for your new locations even before the building is ready.

​Enterprise functionality. Small-business price.
Get access to over 20 features including voicemail, call routing, and even call-center functionality for a fraction of the price of premise based systems.

Redundant and Resilient.
Even if you lose power or have an interruption to your internet access, your customers will still be able to leave messages or be re-routed to mobile phones and/or other locations.

Seat Types

Mix and match the seats in your business for a customized hosted phone system that will fit any budget.
​Start with as few as two and grow to as many as you need.
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Basic

Basic hosted seat includes unlimited local calling and free domestic long distance.  There are no additional features included with the standard lines as they are intended to be used for conference rooms, public areas, or traditional faxes.
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Premium

Premium hosted seat includes unlimited local calling, free domestic long distance, and over 25 standard features included for free.
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Contact Center

Use your hosted seat or mobile phone to connect to your Telax hosted seat.  Includes ACD, call recording, user portal, admin portal, reporting, and more.
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SIP Trunks

SIP Trunk that connects to your PBX or dialer.  Includes unlimited local calling and 500 Minutes of shared long distance per trunk.  Suitable for approved SIP devices and equipment.

Phones

CityHosted seats require phones that have been tested and approved for use with Metaswitch. Below are the models that we we recommend. Our SIP trunks work with most phone systems across most internet connections. Please check with your sales rep to ensure compatibility with your system.
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Mitel 6863

# of Lines: 2
Headphone Jack: No
Display: Mono
Gigabit: No
Bluetooth: No

Datasheet
Installation Guide

User Guide
6800 Series Brochure
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Mitel 6865

# of Lines: 9
Headphone Jack: Yes
Display: Mono
Gigabit: Yes
Bluetooth: No
Datasheet
Installation Guide
User Guide
​6800 Series Brochure
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Mitel 6867

# of Lines: 9
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: No
Datasheet
Installation Guide
User Guide
​6800 Brochure
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Mitel 6869

# of Lines: 12
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: No
Datasheet
Installation Guide
User Guide
​6800 Brochure
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Mitel 6873

# of Lines: 12
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: Yes
Datasheet
Installation Guide
User Guide
​6800 Brochure

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Polycom 301

# of Lines: 6
Headphone Jack: Yes
Display: Mono
Gigabit: No
Bluetooth: No

Datasheet
Quick Start Guide
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Polycom 401

# of Lines: 12
Headphone Jack: Yes
Display: Color
Gigabit: No
Bluetooth: No
Datasheet
Quick Start Guide
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Polycom 501

# of Lines: 12
Headphone Jack: Yes
Display: Color
Gigabit: No
Bluetooth: No
​Datasheet
​Quick Start Guide
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Polycom 601

# of Lines: 16
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: Yes
​Datasheet

​Quick Start Guide

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T41S

# of Lines: 6
Headphone Jack: Yes
Display: Mono
Gigabit: No
Bluetooth: No
Datasheet
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CP960

# of Lines: 1
Headphone Jack: Yes
Display: Color
Gigabit: No
Bluetooth: Yes
Datasheet
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T42S

# of Lines: 10
Headphone Jack: Yes
Display: Mono
Gigabit: Yes
Bluetooth: No
​Datasheet

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W60P

# of Lines: 8
Headphone Jack: Yes
Display: Color
Gigabit: No
Bluetooth: No
​Datasheet
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T46S

# of Lines: 16
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth:
 Yes
​Datasheet

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EXP40

LCD expansion module for T46S and T48S
Datasheet

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T48S

# of Lines: 16
Headphone Jack: Yes
Display: Color
Gigabit: Yes
Bluetooth: Yes
Datasheet

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W56P | W56H

# of Lines: 4
Headphone Jack: Yes
Display: Color
Gigabit: No
Bluetooth: No
​Datasheet

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VCS752

# of Lines: 3
Wireless Mics: 2
Headphone Jack: No
Display: Mono
Gigabit: No
Bluetooth: Yes
Datasheet

Features

Over 25 features included with the standard seats.
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Standard Features
These features are included with standard seats.
  • Free Long Distance
  • 3-Way Calling
  • ​Auto Attendant (basic)
  • Business Groups
  • Call Forwarding
  • Call Queue
  • Call Rejection
  • Caller ID
  • Dial By Extension
  • Do Not Disturb
  • Find Me Follow Me
  • Hunting
  • Keep Your Numbers
  • Monitored Extensions
  • Multiple Line Appearances
  • Simultaneous Ring
  • Speed Dial
  • Unified Messaging
  • Voicemail
  • Web Portal Access



Premium Features
Upgrade features are available at an additional cost to enhance your business and provide even more customizations.
  • Accession Communicator
  • Accession Meeting
  • Auto Attendant (premium)
  • Automatic Call Distribution (ACD)
  • Call Recording
  • Hosted Fax
  • ​Music On Hold (custom)​
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Contact Center Features
Affordable and scalable solutions for Call Centers big and small.
  • ​Automatic Call Distribution (ACD)

The Network

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Diverse & Redundant Core COs

  • Not just data centers
  • No single points of failure
  • Large redundant fiber rings
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Midwest Presence in Chicago

  • Geographic redundancy
  • National call processing efficiency

Diverse IP Connections Across U.S.

  • 6 major carriers
  • 3 different network entrances
  • No single point of failure
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National Footprint (US and Canada)

  • Local and long distance calling in 13,000+ calling areas
  • Diverse connections to the largest originating and terminating carriers

IP & TDM Connections to Databases

  • Caller ID/Calling Name (CNAME)
  • Local Number Porting (LNP)
  • Signaling System (SS7)
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National MPLS Connectivity

  • Enabling private connections for larger customers

Connection to Telax Data Center

  • Dedicated & redundant IP connection
  • Enabling hosted contact center services
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FAQ

(602) 266-3100 Main
​(480) 977-1000 Customer Service
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 The City logo and icon are registered trademarks owned exclusively by GJ2, LLC doing business as City Communications (CCI) which reserves all rights thereto.  Products and services offered over this portal are provided by the Carrier or affiliate identified in your services agreement.